FAQs
Orders
How long does it take to process my order?
Orders are typically processed within 1–2 business days after payment confirmation. During sales or festive seasons, processing may take slightly longer.
Can I cancel or modify my order?
If your order hasn't been shipped yet, please contact us as soon as possible. Once an order has been dispatched, we are unable to make changes or cancellations.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS so you can follow your package every step of the way.
Shipping
Do you ship across India?
Yes! We deliver to most locations across India.
How long does delivery take?
Delivery usually takes 3–7 business days, depending on your location.
Do you offer free shipping?
We may offer free shipping on qualifying orders during promotions. Any applicable offers will be displayed at checkout.
Products
Are your mugs microwave safe?
Most of our ceramic mugs are microwave safe unless stated otherwise on the product page.
Are your mugs dishwasher safe?
We recommend hand washing our decorative ceramic mugs to preserve their finish and handcrafted details for years to come.
Will my mug look exactly like the product photos?
Our products are handcrafted or hand-finished, so slight variations in color, texture, or detailing make each piece uniquely yours.
What material are your products made from?
Our mugs are crafted from high-quality ceramic designed for everyday use.
Returns & Refunds
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging. We'll be happy to arrange a replacement or appropriate resolution.
Do you accept returns?
We accept returns only for damaged, defective, or incorrect items. Please refer to our Return Policy for complete details.
How long do refunds take?
Approved refunds are typically processed within 5–7 business days to your original payment method.
Payments
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment methods available at checkout.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways to ensure your information remains safe.
Gifting
Can I send an order as a gift?
Absolutely! Our mugs make wonderful gifts for birthdays, anniversaries, housewarmings, and special occasions.
Do you include invoices inside the package?
No. We don't include price information inside the package, making it perfect for gifting.
Contact
How can I contact Cerelle?
You can reach us through our Contact Us page or by emailing our customer support team at support@cerelle.shop. We aim to respond within 24–48 business hours.
I have another question.
We're always happy to help! Simply get in touch through our Contact page, and we'll assist you as soon as possible.
