Shipping Policy
Last Updated: July 2026
Thank you for shopping with Cerelle. We are committed to delivering your order safely and on time. Please read our shipping policy below to understand how your order will be processed and delivered.
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or dispatched on Sundays or public holidays.
During sales, festive seasons, or periods of high order volume, processing times may be slightly longer. If this happens, we'll keep you informed.
Shipping Time
Estimated delivery times after dispatch are:
Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days
Please note that these are estimated delivery times and may vary depending on your location and courier availability.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and the weight of your order.
From time to time, Cerelle may offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details.
You can track your shipment using the tracking link provided in your shipping confirmation. We also provide regular shipping updates so you can stay informed throughout the delivery process.
Delivery Partners
To ensure reliable and efficient delivery across India, Cerelle ships orders through Shiprocket's network of trusted courier partners. The courier service assigned to your shipment is selected based on your delivery location and service availability.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to severe weather conditions, public holidays, natural disasters, courier operational delays, incorrect or incomplete shipping addresses, or other unforeseen circumstances beyond our control.
If your shipment experiences a significant delay, our support team will assist you in tracking your order.
Incorrect Shipping Address
Please ensure your shipping address and contact details are accurate before placing your order.
Cerelle cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Failed Delivery Attempts
If delivery cannot be completed after multiple attempts by the courier partner, your package may be returned to us.
Additional shipping charges may apply if the order needs to be shipped again.
Damaged Packages
If your package arrives visibly damaged, please do not accept the package if it appears to have been tampered with or severely damaged.
If you have already accepted the delivery, please contact us within 48 hours of receiving your order and provide clear photographs of the outer packaging, shipping label, and damaged product.
We'll review the case and provide an appropriate resolution in accordance with our Return & Refund Policy.
International Shipping
Currently, Cerelle ships only within India.
We look forward to offering international shipping in the future.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
Email: support@cerelle.shop
We aim to respond to all inquiries within 24–48 business hours.
